MAKING A COMPLAINT
If you or your whānau are unhappy with your healthcare and treatment, you should consider making a complaint.
Making a complaint
A complaint can be made about any service provided by a District Health Board (DHB) or any of the DHB's contracted providers.
Anyone can make a complaint about the care or services they have received.
Complaints can be made by another person on your behalf, such as a whānau member, friend, parents or consumer advocate.
Most DHB's will acknowledge having received the complaint within 5 working days, and aim to respond to all complaints within 20 working days.
Contact your District Health Board to make a complaint
Counties Manukau DHB
Hawkes Bay DHB
Hutt Valley DHB
Capital & Coast DHB
Nelson Marlborough DHB
West Coast DHB
South Canterbury DHB
You also have the right to involve a health advocate and/or the Health and Disability Commissioner’s office.
The Nationwide Advocacy Service
Freephone: 0800 555 050
The Health and Disability Commissioner
Freephone: 0800 11 22 33