HEALTHCARE

MAKING A COMPLAINT

If you or your whānau are unhappy with your healthcare and treatment, you should consider making a complaint. 

Making a complaint

A complaint can be made about any service provided by a District Health Board (DHB) or any of the DHB's contracted providers. 

Anyone can make a complaint about the care or services they have received. 

 

Complaints can be made by another person on your behalf, such as a whānau member, friend, parents or consumer advocate. 

 

Most DHB's will acknowledge having received the complaint within 5 working days, and aim to respond to all complaints within 20 working days. 

Contact your District Health Board to make a complaint 

Northland DHB 

https://www.northlanddhb.org.nz/yourhealth

 

Auckland DHB 

http://adhb.health.nz/contact-and-feedback/compliments-and-complaints/

 

Waitemata DHB

https://www.waitematadhb.govt.nz/patients-visitors/tell-us-what-you-think/

 

Counties Manukau DHB

feedbackcentral@middlemore.co.nz

 

Waikato DHB 

complaints@waikatodhb.health.nz

Hauora Tairāwhiti

https://www.hauoratairawhiti.org.nz/contact-us/

 

Lakes DHB

feedback@lakesdhb.govt.nz

 

Taranaki DHB

https://www.tdhb.org.nz/customer_services/feedback.shtml

 

Hawkes Bay DHB

http://ourhealthhb.nz/

 

Whanganui DHB

http://ourhealthhb.nz/

 

MidCentral DHB 

customer@midcentraldhb.govt.nz

 

Wairarapa DHB

quality@wairarapa.dhb.nz

 

Hutt Valley DHB

feedback@huttvalleyDHB.org.nz

 

Capital & Coast DHB

feedback@ccdhb.org.nz

 

Nelson Marlborough DHB

https://www.nmdhb.govt.nz/feedback

 

Canterbury DHB

https://www.cdhb.health.nz/about-us/contact-us/contact-form/

 

West Coast DHB

https://www.wcdhb.health.nz/about-us/contact-us/contact-form/

 

South Canterbury DHB

feedback@scdhb.health.nz

 

Southern DHB

feedback@southerndhb.govt.nz

 

 
Additional Support

 

You also have the right to involve a health advocate and/or the Health and Disability Commissioner’s office.

 

The Nationwide Advocacy Service

Freephone: 0800 555 050

Email: advocacy@advocacy.org.nz

 

The Health and Disability Commissioner

Freephone: 0800 11 22 33

Email: hdc@hdc.org.nz

To make sure we share up-to-date advice and information on this website is updated regularly. 

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