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HEALTHCARE
MAKING A COMPLAINT
If you or your whānau are unhappy with your healthcare and treatment, you should consider making a complaint.
Making a complaint
A complaint can be made about any service provided by a District Health Board (DHB) or any of the DHB's contracted providers.
Anyone can make a complaint about the care or services they have received.
Complaints can be made by another person on your behalf, such as a whānau member, friend, parents or consumer advocate.
Most DHB's will acknowledge having received the complaint within 5 working days, and aim to respond to all complaints within 20 working days.
Contact your District Health Board to make a complaint
Northland DHB
https://www.northlanddhb.org.nz/yourhealth
Auckland DHB
http://adhb.health.nz/contact-and-feedback/compliments-and-complaints/
Waitemata DHB
https://www.waitematadhb.govt.nz/patients-visitors/tell-us-what-you-think/
Counties Manukau DHB
feedbackcentral@middlemore.co.nz
Waikato DHB
complaints@waikatodhb.health.nz
Hauora Tairāwhiti
https://www.hauoratairawhiti.org.nz/contact-us/
Lakes DHB
Taranaki DHB
https://www.tdhb.org.nz/customer_services/feedback.shtml
Hawkes Bay DHB
Whanganui DHB
MidCentral DHB
customer@midcentraldhb.govt.nz
Wairarapa DHB
Hutt Valley DHB
Capital & Coast DHB
Nelson Marlborough DHB
https://www.nmdhb.govt.nz/feedback
Canterbury DHB
https://www.cdhb.health.nz/about-us/contact-us/contact-form/
West Coast DHB
https://www.wcdhb.health.nz/about-us/contact-us/contact-form/
South Canterbury DHB
Southern DHB
Additional Support
You also have the right to involve a health advocate and/or the Health and Disability Commissioner’s office.
The Nationwide Advocacy Service
Freephone: 0800 555 050
Email: advocacy@advocacy.org.nz
The Health and Disability Commissioner
Freephone: 0800 11 22 33
Email: hdc@hdc.org.nz